If for any reason you are not satisfied with your purchase, you can return it as long as it is unused within fourteen (14) days from the delivery date.
Before proceeding with the return of the goods, we ask you to carefully check that the following conditions are respected.
RIGHT OF RETURN
The returned item:
- It must be returned only after receiving the return identification number (RFI) which you must request from the email otticarosolino@virgilio.it
- It must never have been used, it must not be damaged or dirty.
- All returned goods are carefully checked and if the conditions of the glasses are deemed different from the original ones, the return will not be accepted.
- Must be returned in the original case and packaging.
- Must be shipped within 10 days from the date of acceptance of the return. The shipment must be notified via e-mail indicating the date, the service used (post/express courier) and, if possible, the consignment note number.
If all these conditions are met, we will refund you the amount of the product. Shipping costs are always paid by the customer. No restocking fees will apply for properly returned glasses.
In case of return for credit, ophthalmic lenses are not refundable. In the event of a request to change the color of the frame, the lenses will be adapted to the new glasses if the same caliber is requested.
We will not proceed with refunds for returns that do not comply with all the conditions indicated above. It will however be possible to have the item back at your expense in the condition in which it was received by Ottica Rosolino within 14 days of notification of receipt. If you do not request the return of the goods within this period,
Ottica Rosolino may dispose of the same at its own discretion.
Refunds are made approximately within 6 days of receiving the goods.
The amount will be credited back to the credit card, PayPal or bank account used for the original order.
In case of cash on delivery, the refund will be made by bank transfer to the account registered in the name of the order holder.
The time the amount appears in your account will depend on the rules and procedures of banks and credit card companies.
RIGHT OF WITHDRAWAL
In compliance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid in advance payment location.
Method of exercise: To this end, the Customer must contact the Seller within 14 days following delivery of the products or within 14 days following the purchase of the services, by sending a communication via email otticarosolino@virgilio.it or by filling out the form below , containing all the information necessary and useful for correct processing of the return and refund procedure. This communication must necessarily contain everything indicated below:
to. the express wish of the Customer to withdraw in whole or in part from the purchase contract;
b. the number and copy of the document (invoice - transport document) proving the purchase of the order for which you intend to exercise the right of withdrawal;
c. the description and codes of the Products for which the right of withdrawal is exercised. The refund, including shipping costs, will be carried out by the Seller within 14 days of receiving the email.
The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.
Ottica Rosolino is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
We will start the reimbursement procedure of the price of the product for which the withdrawal was exercised and, where applicable, of the shipping costs, within 14 days of receipt of the registered letter with the notice of withdrawal, or of receipt of the product, provided that everything takes place within terms indicated above.
Rosolino optics
Via Pasquale del Torto 29,
Naples.
